citibet Casino & Sportsbook Data Care

This page describes what we collect when you use citibet and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted at rest and in transit. We do not sell your information to marketers or share it with third parties except as required by law.

When you log into citibet on your phone or desktop, you transmit your email, password, and payment details across an encrypted connection. We store this information on secure servers. We use it to confirm your account, settle your bets, and process your withdrawal requests via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.

This privacy policy outlines our data practices. We encourage you to read it carefully. If you have questions about how we handle your information, contact our support team via email.

What Data We Collect on citibet

We collect your full name, date of birth, email address, phone number, and postal address. We also collect payment information: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account details). For Know Your Customer (KYC) verification, we collect a scanned copy of your ID document (passport or national ID card).

We collect your IP address, device type, browser, and location (country/city level) when you access citibet. We log every transaction: every deposit, every bet, every settlement, every withdrawal request. We also track your login timestamps and account activity.

We do not collect your financial information beyond your chosen payment method. We do not store your full payment credentials (bank account numbers, debit-card details). Our payment processors (mobile banking, local payment, online payment, etc.) handle those sensitive details directly; we only receive confirmation that a transaction succeeded or failed.

Personal data

Name, date of birth, email, phone, address. We use this to verify your identity and contact you.

Payment info

Your chosen payment method. We use this to process deposits and withdrawals.

KYC documents

A scanned ID. We verify this before your first withdrawal per anti-money-laundering law.

Account activity

Your login history, betting records, and transaction log. You can view all of this in your account.

How We Use Your Data on citibet

We use your data for four main purposes: account verification, transaction processing, legal compliance, and platform improvement. We verify your identity against your uploaded ID document before we process your first withdrawal. This is a global financial requirement, not a citibet choice.

We comply with anti-money-laundering and anti-fraud regulations. We scan transactions for suspicious patterns. If we flag an unusual withdrawal (for example, a request much larger than your typical activity, or from a new IP address in an unexpected location), we may delay the withdrawal and contact you for verification.

We analyze our platform's performance. We track which games are played, which payment methods are most popular, and what times see the most activity. This helps us improve our infrastructure and user experience. We do not link this analysis to your personal identity—we work with aggregated, anonymized data.

Our citibet Data Storage and Encryption

We encrypt all data in transit using SSL (Secure Sockets Layer). When you log into citibet on your phone or browser, the connection between your device and our servers is encrypted. Attackers cannot intercept your email, password, or payment details mid-transmission.

We encrypt sensitive data at rest on our servers. Your password, payment method, and ID document are stored in encrypted form. Our staff cannot read your password—only you can reset it using your email address. If you forget your password, we send you a reset link; you click it and set a new password.

Our servers may sit outside Indonesia. We back up your data across multiple geographic locations to prevent loss. This means your data may be copied and stored in data centers in other countries, subject to their local laws and security standards. We select data centers with strong security certifications.

On citibet, your data is encrypted in transit and at rest. Your password is never visible to our support team.

Cookies and Tracking on citibet

We use cookies to keep you logged into citibet. When you enter your email and password, we set a session cookie on your device. This cookie allows you to navigate between pages without re-entering your credentials. The cookie expires when you log out or close your browser.

We use analytics cookies to track how you use citibet. We see which pages you visit, how long you stay, and which games you play. This helps us understand user behavior and improve our platform. We do not share this data with third parties.

You can clear cookies from your device settings anytime. If you clear your citibet session cookie, you will be logged out and must log in again. If you disable all cookies, citibet may not function properly.

Your Rights on citibet

You have the right to request a copy of all personal data we hold about you. Contact our support team via email with your request. We will compile your data and send it to you within 30 days.

You have the right to correct inaccurate information. If your address or phone number is wrong, log into your account and update it directly. If you cannot update it yourself, contact support.

You have the right to object to our use of your data for marketing. We do not send marketing emails to citibet account holders; your email address is for account notifications only. If you receive marketing emails you did not consent to, contact support and we will investigate.

Third-Party Data Processors

We share your payment information with our payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. These companies process your deposit and withdrawal transactions. Each has its own privacy policy; we encourage you to review them.

We may share your data with law enforcement or regulatory authorities if required by law. If we receive a court order or a request from the government, we will comply with it. We will not notify you of such requests unless we are permitted to do so.

We do not share your data with advertising networks, social-media platforms, or data brokers. We do not sell your information.

Data Retention and Deletion

We retain your personal data for as long as your account is active. If you close your account, we delete most personal data (name, phone, address) within two years. We retain your transaction history for seven years per Indonesian anti-money-laundering requirements.

If you request deletion before the standard retention period expires, we will delete your data except where law requires us to keep it. We will not recover or restore deleted data once the deletion process is complete.

Regional Data and Jurisdiction Notice

We do not offer our services in jurisdictions where online wagering is prohibited. If you access citibet from a prohibited jurisdiction, we reserve the right to suspend your account. Your data will be retained per our standard retention schedule.

Our data storage may span multiple countries. Your data may be transferred outside Indonesia for backup, processing, or analysis. By using citibet, you consent to this transfer.

Contact Us About Your Data

If you have questions about our privacy practices, wish to exercise your rights, or need to report a data breach, contact our support team via email. We respond to privacy requests within five business days.

We are committed to protecting your personal information on citibet. This privacy policy reflects our commitment to transparency and security. We will update this policy if our practices change; we will notify you via email of any material updates.