citibetTerms of Use

These terms govern your use of citibet, our online gaming and sportsbook platform. When you open an account with us, you agree to follow these conditions. We operate under jurisdiction-restricted access—our services are available only where local law permits. You are responsible for verifying that your use of citibet complies with your own jurisdiction's regulations.

Our platform supports deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We encrypt all account data and verify your identity before processing payouts. This document outlines your rights and obligations when you use citibet, how we handle disputes, and what happens if you breach these terms.

We encourage you to read these terms carefully. If you have questions about any section, our support team is available via email. By creating an account on citibet, you confirm that you have read, understood, and agree to be bound by these terms.

Account Opening and Eligibility

To open an account on citibet, you must be at least 18 years old and legally permitted to use online gaming platforms in your jurisdiction. You provide your full name, email address, date of birth, and one form of identification (ID card or passport). We verify this information before your first withdrawal.

You are responsible for keeping your password confidential. We do not ask for your password via email or support chat. If you suspect unauthorized access, change your password immediately and contact our support team. We are not liable for losses resulting from unauthorized access if you have failed to protect your password.

You may hold only one account per person. If we discover duplicate accounts, we reserve the right to suspend all accounts associated with you and forfeit any balances. You agree not to use citibet on behalf of anyone else or to create accounts for minors.

Deposits, Withdrawals, and Account Balance

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to our mobile banking, local payment, online payment, or e-wallet Virtual Accounts. Deposits settle within minutes for mobile-money methods and during business hours for bank transfers. Your account balance updates in real time after each deposit or bet settlement.

To withdraw, you request a payout in your account menu, select your payment method, and confirm the amount. We verify that your withdrawal method matches your deposit method, per our Know Your Customer (KYC) policy. The withdrawal then enters a review queue. We process legitimate requests during standard business hours. Once approved, funds move back to your chosen payment app or bank account.

We do not charge fees on deposits. Withdrawal fees, if any, are declared upfront before you confirm. You may withdraw your cash balance at any time. If you have an active bonus, you must complete the wagering requirement before that bonus converts to cash and becomes withdrawable. We reserve the right to delay withdrawals if we suspect fraud or money-laundering activity.

Deposit methods

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment. Choose the method that suits your situation.

Withdrawal timing

Mobile-money withdrawals process within minutes. Bank transfers process during business hours. Verification may add 1–2 business days.

KYC verification

We verify your identity before your first withdrawal. This typically completes within one business day.

Bonus wagering

Bonus funds must be wagered a set number of times before they convert to cash. See individual promotion terms for details.

Bonus Terms and Conditions

We offer reload promotions and other bonuses from time to time. Each bonus carries specific terms: a wagering requirement (the number of times you must bet the bonus amount), an expiration date, and game-contribution rates (how much each game type counts toward the requirement). We display all terms before you claim a bonus.

Bonus funds sit in a separate balance within your account. When you place a bet, the system draws from your bonus balance first. Once you've wagered the bonus the required number of times, it converts to cash. If you withdraw before meeting the requirement, the bonus is forfeited—only your original deposit and any winnings remain.

We reserve the right to cancel or modify bonus offers at any time. If we suspect abuse (e.g., claiming multiple bonuses in rapid succession or using bonus funds solely to meet wagering requirements without genuine play), we may forfeit the bonus and suspend your account.

Betting Rules and Settlement

All bets on citibet are subject to our published rules for each game type. For sportsbook markets (Liga 1, Piala AFF, MotoGP, badminton), bets settle based on official match results. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), bets settle based on the outcome of each hand or spin. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), bets settle based on the game's random-number generator.

We do not accept bets on matches or events that have already concluded. If you place a bet after an event has started or concluded, we may void the bet and return your stake. We reserve the right to void any bet that violates our rules or appears to involve fraud.

All bets are final once placed. We do not cancel or modify bets after submission. If you believe a bet was settled incorrectly, contact our support team with details. We will review your account history and explain the settlement.

On citibet, all bets settle fairly and transparently. Your account history logs every wager, and you can audit your activity anytime.

Account Suspension and Termination

We may suspend or terminate your account if you breach these terms, engage in fraud, or violate applicable law. Grounds for suspension include: using multiple accounts, sharing account credentials, placing bets after an event has concluded, or attempting to manipulate our systems.

If we suspend your account, we will notify you via email. You may request an explanation and have an opportunity to respond. If we terminate your account, we will return any remaining cash balance to your registered payment method within 30 days. Bonus balances are forfeited upon termination.

You may close your account at any time by contacting our support team. We will return your cash balance to your registered payment method. Any bonus balance is forfeited when you close your account.

Dispute Resolution and Complaints

If you have a complaint about citibet, contact our support team via email. We will investigate your complaint and respond within five business days. If we cannot resolve the issue, we will explain our decision in writing.

If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. We do not offer arbitration or mediation services. Any legal disputes arising from these terms are governed by the laws of the jurisdiction where citibet is registered.

Data Protection and Privacy

We collect your personal information (name, email, date of birth, payment details) to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We encrypt all data using industry-standard SSL and store it on secure servers. We do not share your personal information with third parties except as required by law.

For detailed information about how we handle your data, see our privacy policyYou have the right to request a copy of your personal data, correct inaccuracies, or request deletion (subject to legal retention requirements). Contact our support team to exercise these rights.

Jurisdiction and Applicable Law

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access citibet from a prohibited jurisdiction, we reserve the right to suspend your account and forfeit your balance.

These terms are governed by the laws of the jurisdiction where citibet is registered. Any legal action arising from these terms must be brought in the courts of that jurisdiction. You agree to submit to the exclusive jurisdiction of those courts.

Changes to These Terms

We may update these terms at any time. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of citibet after such notice constitutes acceptance of the updated terms. If you do not agree to the changes, you may close your account.

Contact and Support

If you have questions about these terms or need assistance with your citibet account, contact our support team via email. We respond to account queries within business hours. For urgent issues, you can also reach us through the in-app help menu.

We are committed to resolving disputes fairly and transparently. These terms reflect our commitment to operating a secure, fair, and compliant platform. By using citibet, you acknowledge that you have read and understood these terms and agree to be bound by them.